Shipping policy

BNK KAM supplies digital products and services only. Nothing is shipped physically and there are no shipping costs. The price you see at checkout is the total price including VAT.

How and when you receive your product

Delivery takes place immediately after we receive your payment, by making available a download link or access to a secure environment. You receive that link in your confirmation email, at the email address you provided with your order.

If the confirmation email does not arrive, please check your spam folder first. If it is not there either, email info@bnkkam.com and we will send the delivery again.

Validity of the download link

A download link is valid for a limited time or for a limited number of downloads. If your link no longer works, we will provide a new one free of charge on request. For that reason, please keep the downloaded file safe yourself.

What you need in order to open the product

You are responsible for the equipment and software needed to open the product. The product page states the file format in which the product is delivered, so that you can check this in advance.

If delivery does not take place

If delivery does not take place, you may call on us to deliver. If we still fail to deliver, you may terminate the contract and we will refund the full amount.

Where we deliver

Because delivery is digital, we deliver without geographical restriction. VAT is calculated according to the rules of the country where you live or are established.

Services

If you purchase a service on the basis of a quotation, such as a website, advice or an application, no shipping is involved. What is delivered and when is set out in the order confirmation and in our General Terms and Conditions.